Nightfall.

Going to watch Ip Man:  A Legend is Born with dearie later; learnt that Donnie Yen is not starring in this show, but they have got Ip Chun, Ip Man's real son to star in the show.

Another long houred day which I've shared with Chloe, on the recent happenings.  By making us answer calls earlier, how can that help to curb the MC / UL rate and meeting the service levels?  Linda has shared with us on the 2-hour time off "deal" for those who are free from MC for the month of July.  The question is, will the staff who gets time off that day have to work till past 7pm the next day when he / she comes back from work?  Something's that's left in the question and I rather not ask as I find it pointless; whatever that had been brought up, in constructive objective had not been put into consideration to make the place better.

Now, another reason why this call centre is a place which is tougher to work compared to many places around; so those who are here long enough can say that it's a training ground for those who want to have "real, solid training on the job".  Besides the massive OT, which I'm getting addicted to, the types of calls, work volume and multitasking demands is something which we encounter or have to face in the course of our work.

No matter; the day's over so just looking forward to spend a good evening with dearie over the show and dinner.