The day had been filled with frenzy cases that require additional attention, but it ended well as Linda gave us a short briefing on recent happenings and apologised for moments she might has raised her voice out of work frustrations.

Something different about her that makes her a good leader compared to many, or at least, the previous I was under.

I managed to leave office at the timing where OT ceased - and today's OT was still till a sun-lit evening; something that had been missing for the past week.  Though measures have been done to reduce call volume, sometimes I still wonder why the OT are on and increasingly high basis.  On the positive side, doing more means claiming more, which in turn means, more monetary returns.  I have to learn to put some of these additional earnings to good investment use in time to come.  Earning money physically and letting money grow through investments are 2 very different things.