This is the most ridiculous thing I've ever received from a ISP; I wrote in an email to Starhub, requesting to cease my mobile and broadband service on 10/05, to effect it on the 15/05 and lo and behold, when I got home today, no internet connection; diagnostics first; did the usual by doing a direct connection, but to no avail; could it be a defective router that has been with me for the past 3 years, showing symptoms of dysfunction a couple of times back then?

Guess what I was told; my internet service has been terminated on 11/05 without a single notification except the acknowledgement!  The CSO told me that they had sent me SMSes and called me without success, but I could not see any missed calls; moreover, if it is from blocked nos, the likelihood of answering the call is almost zero.

The billing department has some explanation work to do now; let's see if they can give me a very valid reason, or simply to cut down any "adminstrative" cost to cease my internet service without following my instruction.  An even more valid reason for me to switch ISP.