What a joke.

Even till now, Queen is still trying to impress her clients no doubt I had already did a thorough explanation to the representative that the documents required and why they are needed to process a claim.

The claimant somehow made a fuss about them trying to "deny a claim" which I see no issue as I have done my part.  A colleague has to now "beg" the claim assessor to waive of these core documents...that makes us sound and look silly especially for the very fact that we have already explained rationally.

I guess they will never learn this aspect...my abilities should be lent to those who need it better.